Refund policy
Not completely satisfied or want to exchange? No problem. Below you will find how returns and exchanges work at Thor Athletics.
Start your return
Click here to start your return and download a shipping label immediately.
(Keep your shipping receipt and always use tracking.)
In brief (terms and conditions)
- Period: returns/exchanges can be made within 30 days after receiving your order.
- Costs: return costs are for the customer; shipping costs are not reimbursed.
- Condition of the item: exchanges are intended for undamaged items.
- Self-inflicted damage is not reimbursed or exchanged.
- Shipping liability: we cannot guarantee receipt; therefore ship with tracking.
- Thor Athletics is not responsible for stolen/lost packages, misaddressed shipments, or damage during transport. In such cases, you must file a claim yourself with the carrier.
Received defective or damaged
Do you think your item is defective? Contact our support first via thorathleticsnl@gmail.com.
Send a brief description of the problem, the location of the defect and if relevant clear photos. It may be that returning is not necessary; we assess this on a case-by-case basis.
Step-by-step returns
- Start your return via the link above and create your label.
- Pack the item securely.
- Ship with tracking and keep your shipping proof.
- Once your return is received and inspected, we will refund the item amount via your original payment method (excluding shipping costs).
Exchanging
Want a different size/color? Start a exchange request within 30 days.
Did you receive an item that seems defective? Email first to thorathleticsnl@gmail.com; we will assist you immediately.
Questions?
Email us at thorathleticsnl@gmail.com – we usually respond within 48 hours.
